Terms & Conditions

You may cancel your course booking within 24 hours of making a payment and receive a full refund. If your course begins within 24 hours of you making payment and you wish to cancel, in this instance I reserve the right not to issue you a refund. Once this 24-hour period has passed payments are non-refundable unless:
• a puppy/dog is not able to cope or is deemed unsuitable for classes, in which case a refund will be issued after exploring swapping to a suitable alternative like a 121. A refund for the number of weeks remaining on the course will be refunded in this situation.

• The dog passes away

If for any reason classes cannot take place in person, for example extreme hot weather/icy conditions, stuck in heavy traffic or trainer illness classes may be held online and will remain non- refundable and cannot be rescheduled.

If an owner cannot commence classes because the dog is unwell or has come into season, the classes can be rescheduled to another course on a future date. I can only move courses for this reason on one occasion and would appreciate as much notice as possible so that we can try to fill this space in classes.

If a week of training is missed, the week cannot be repeated and therefore the owner forsakes the money pre-paid for this week. If given enough notice and reason for non-attendance I may be able to offer an online catch up or email outlining what was missed.
Please do not knowingly book a dog that shows aggression or nervousness onto training classes, this will end up in being removed from the course and will be unable to get a refund.
Please contact us if you are not sure whether a class is suitable for your dog-be as honest as you can. This will determine what I can offer you and will avoid being removed from the session without a refund

I welcome owners to attend with multiple dogs from one household. Each dog must be booked onto the course separately. When attending the classes, each dog must have one handler over the age of 18.

Dogs must be fully vaccinated with proof available, to attend classes. In any situation where dogs are in close contact with each other, there is some risk of the transferal of infectious diseases, including kennel cough, and this is the case with bringing your dog(s) to a group class. Vaccinations reduce but do not eliminate the risk of infection. Therefore, by attending classes you understand the risk and in the event of your dog becoming ill, cannot undertake a claim against me.

Exempted breeds must follow the current legislation of being muzzled and kept on lead at all times etc. You must be able to provide proof of their exemption certificate upon request.